Process Developer - Collections - Kolkata

Process Developer - Collections - Kolkata

We are inviting applications for the role of a PD, Collections

If you're a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, we're looking forward to interact and discuss this opportunity with you.

Responsibilities

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Responsible to respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• You are a phenomenal teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly
• Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

• Graduation in any stream
• Excellent in interpersonal skills
• You must have Meaningful work experience

Preferred Qualifications

• Prior collections management experience shall be an added advantage.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.