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3.6

based on 33.1k Reviews

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362 Tech Mahindra Jobs

Hiring For Infra Operations Lead_Gurugram

10-15 years

Gurgaon / Gurugram

1 vacancy

Hiring For Infra Operations Lead_Gurugram

Tech Mahindra

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

Skill Infra Operations Lead/ Datacenter Lead

Exp 8 – 14 Yrs

Location – Gurgaon, Sector 20 , DLF IT Park


Required Skills: --

  • Experience with Data center management, build and migrations
  • Experience with VMware/Windows/flavors of Linux
  • Strong understanding of Storage and Network concepts
  • Strong understanding of automation concept
  • Knowledge on Cloud (AWS/GCP/Azure)

Minimum 10 years of experience in Infrastructure Service Delivery


Job Description


  • Providing project planning and management for established initiatives
  • Ensure ITIL processes are implemented for success and consistency – good working knowledge of Incident, problem, change, release management processes
  • Coordinate with various departments to work together according to business process requirements
  • Analyze, plan, and develop requirements and standards in reference to scheduled projects
  • Hold regular technical team and customer meetings to determine progress and address any questions or challenges regarding projects
  • Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
  • Act as a point of contact for the Operational escalations, discuss and plan to resolve Issues.
  • Drive all the Infrastructure Initiatives and coordinate with all the other departments to meet the timelines
  • Coordinate with onsite team to execute and track all the projects and Operations as well.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Build metrics and present to the management
  • Monitor all critical matters and ensure compliance to guideline to achieve all goals
  • Identify new opportunities and help to grow the account.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Ability to work under stringent SLA driven environment.
  • Co ordinating with all tracks and ensure the service delivery as agreed with customer.


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Tech Mahindra through

(based on 2.6k Tech Mahindra interviews)
Job Portal
Company Website
Walkin
Referral
Campus Placement
Recruitment Consultant
39%
13%
13%
10%
7%
3%
15% candidates got the interview through other sources.
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What people at Tech Mahindra are saying

3.8
 Rating based on 21 Lead Operator reviews

Likes

Great place to work

Dislikes

NA

Read 21 reviews

Lead Operator salary at Tech Mahindra

reported by 157 employees with 8-16 years exp.
₹5.5 L/yr - ₹19.6 L/yr
53% more than the average Lead Operator Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 33.1k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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Tech Mahindra Gurgaon / Gurugram Office Location

View all
Gurgaon Office
Omega Center, Ground Floor “C” Wing A-26, Info City, Sector 34 Gurgaon-122001 Gurgaon
122001

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