International chat process | Live chat | BPO | TechMahindra Pune | US

Job Description:

• Job Title: Customer Services Agent ( Live Chat Process ) Chat support Executive
• Work Location: Pune, India ( Hinjewadi phase 3)
• Employment Type: Full time 100% Work from Office
• Shift Pattern: Rotational [ Night shift (15 Hours US work window, 6 PM IST 09:30 AM IST)]
• Highest qualification : 12th & graduate both can apply
• DOJ: Immediate joiners only.

Skills & Competency Requirement:

• Excellent communication skills, written and verbal.
• Listening skills - being attentive, patient and listening without interrupting.
• Achievement Orientation. Takes responsibility and stays focused on self-performance.
• Ability to work within a team and building relationship with customers and team members.
• Problem Solving Skills. Build a logical approach to address problems.
• Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)
• Experience with Upselling / Proactive Sales on live chat (Mandatory)

Contact Person : Tausif Sayyed

Contact No : 8999681344