Operations Manager (Domestic BPO)/ Mahape Navi Mumbai

Job description

Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Salary- up to 6 to 6.5 LPA

Roles & Responsibilities:

• Must have great understanding about BPO Matrix .
• Skills for planning, assigning, and directing work .
• Meet or exceed KRA's of all team members - New training and ongoing training of team members .
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports .
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures .
• Be directly responsible towards fostering the development of your team by motivating .
• Strong Client Handling Skills .

Required Candidate profile:

• Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
• Candidate having experience of government project handling will be referred.
• Good communication, Analytical, and leadership skills.
• Experience of handling multiple LOB s.

Note: Need immediate joiner only.

Call/Whats App CV to HR Minti - 8587901587