70 Cyfuture Jobs

Role & responsibilities

Key Responsibilities:

• Handling Customer Inquiries: Answering phone calls, emails, and chat messages from customers.
• Problem Resolution: Identifying and resolving customer issues, including technical problems, billing inquiries, and product-related concerns.
• Customer Satisfaction: Ensuring customers feel heard, understood, and that their needs are met.
• Documentation: Maintaining accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.
• Escalation: Knowing when and how to escalate complex issues to higher-level support or management.
• Knowledge of Products and Services: Possessing a strong understanding of the company's products and services to effectively assist customers.
• Communication Skills: Excellent verbal and written communication skills to interact with customers in a professional and helpful manner.
• Problem-Solving Skills: Ability to analyze situations, identify solutions, and implement them effectively.
• Time Management: Efficiently managing multiple customer interactions and meeting service level agreements (SLAs).
• Customer Relationship Management (CRM) Systems: Using CRM systems to track customer interactions, manage accounts, and maintain records.

For more information share resume @9643558539

Regards

Chanchal rajput