Tech M Ltd Hiring For Australian Chat Process

Tech Mahindra Ltd Pune Hiring for Chat Process

Contact on below Numbers

HR Aishwarya- 7066273283 ( call/whatsapp)

HR Akshaya - 8956505429 (Call/WhatsApp)

HR Durga- 8265082643 (Call/WhatsApp)

HR Janavhi- 7588592940 (Call/WhatsApp)

HR Madhurima- 9689074451 (Call/WhatsApp)

HR Mayuresh- 8830743694 (Call/WhatsApp)

HR Minci- 9680749848 (Call/WhatsApp)

Roles and Responsibilities :

• Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary.
• Build rapport with customers to create a seamless customer experience across all your interactions.
• Provide information about products and services and guide customers through various processes.
• Meet or exceed performance metrics related to Sales target, response time, eNPS , resolution time, customer satisfaction.
• Stay updated on product knowledge and any changes in company policies or procedures
• Drive upselling and cross-selling initiatives where applicable.

Required profile

• Any Undergraduate or Graduate with prior sales experience or freshers with good communication skills
• Previous experience in Sales chat or service Chat process would be preferred
• Target driven mindset with the focus on results
• Adaptable to changes in processes and targets
• Should be flexible to work in 24/7 shifts 5 days a week.
• Excellent verbal and written communication skills.

Perks and Benefits-

Cab Facility both ways [ Pick up and drop within Transport radius.

Immense Growth