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360 Tech Mahindra Jobs

Tech M Hiring For International Voice Process For Pune

1-6 years

₹ 2.75 - 6L/yr

Pune

40 vacancies

Tech M Hiring For International Voice Process For Pune

Tech Mahindra

posted 17hr ago

Job Role Insights

Flexible timing

Job Description

* TECH MAHINDRA HIRING FOR INTERNATIONAL VOICE PROCESS !!!!*


We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.


*ELIGIBILITY*


Minimum of 6 months of experience in inbound call processes within a customer service environment. Only Experienced candidates can apply.

Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.


INTRESTED CANDIDATES CAN CALL/WHATSAPP THEIR CV TO


Preferred candidate profile.

  • Taking inbound calls.
  • B2B inbound process.
  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing,
  • Excellent communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and benefits

  • Cab Facility both ways [ Pick up and drop within Transport radius]
  • Immense Growth Opportunities.

Interview Rounds: 1st Level - VNA / Operations 2nd Level -

All UK Batches goes work from home .


HR - Parineeta -7020794886/7745850935

Parineeta.Dutta@techmahindra.com

Immediate Joiner.

Work from home for UK Process

and Aus Process for Work from office


Employment Type: Full Time, Permanent

Read full job description

Tech Mahindra Interview Questions & Tips

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Top Tech Mahindra Intern Interview Questions

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What people at Tech Mahindra are saying

3.9
 Rating based on 24 Intern reviews

Likes

There's a good culture in the company

Dislikes

Travel and commute is hectic

Read 24 reviews

Intern salary at Tech Mahindra

reported by 24 employees
₹1 L/yr - ₹4 L/yr
34% less than the average Intern Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 33.1k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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