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Tech Mahindra Ltd Hiring For International Voice Process

0-5 years

₹ 2 - 5L/yr

Pune

50 vacancies

Tech Mahindra Ltd Hiring For International Voice Process

Tech Mahindra

posted 16hr ago

Job Role Insights

Flexible timing

Job Description


Tech Mahindra Ltd Pune Hiring for International Voice Process

Contact on below Numbers


HR Aishwarya- 7066273283 ( call/whatsapp)

HR Akshaya - 8956505429 (Call/WhatsApp)

HR Durga- 8265082643 (Call/WhatsApp)

HR Janavhi- 7588592940 (Call/WhatsApp)

HR Madhurima- 9689074451 (Call/WhatsApp)

HR Mayuresh- 8830743694 (Call/WhatsApp)

HR Minci- 9680749848 (Call/WhatsApp)


Role & responsibilities

  • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
  • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Required profile

  • Min 6 months of international Voice experience
  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing,
  • Demonstrated communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and Benefits-

Cab Facility both ways [ Pick up and drop within Transport radius.

Immense Growth

Loyalty bonus upto 20k


Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]


Employment Type: Full Time, Permanent

Read full job description

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What people at Tech Mahindra are saying

3.9
 Rating based on 24 Intern reviews

Likes

There's a good culture in the company

Dislikes

Travel and commute is hectic

Read 24 reviews

Intern salary at Tech Mahindra

reported by 24 employees
₹1 L/yr - ₹4 L/yr
34% less than the average Intern Salary in India
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What Tech Mahindra employees are saying about work life

based on 33.1k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
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