Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Cloud Contact Center Operations

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform regular maintenance and updates on software products.- Troubleshoot and resolve hardware and software issues.- Configure services on different platforms.- Implement technology at the operating system-level.- Collaborate with vendors and brands for software solutions.- Provide L1 and L2 troubleshooting support.- Assist in basic and intermediate level troubleshooting.- Manage and maintain server and network areas.- Ensure adherence to defined operating model and processes. Professional & Technical Skills:- Must To Have Skills:Proficiency in Cloud Contact Center Operations.- Good To Have Skills:Experience with cloud-based contact center platforms.- Strong understanding of contact center operations and technologies.- Experience in managing and troubleshooting contact center systems.- Knowledge of telephony systems and call routing strategies.- Familiarity with IVR systems and call flow design.- Ability to analyze and interpret data to identify trends and patterns.- Excellent problem-solving and decision-making skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Contact Center Operations.- This position is based at our Bengaluru office.- 15 years full time education is required.

Qualifications
15 years full time education