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230 TE Connectivity Jobs
CUSTOMER SERVICE ASSOCIATE IV
0-5 years
₹ 6 - 7.1L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
CUSTOMER SERVICE ASSOCIATE IV
TE Connectivity
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview
TE Connectivitys Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our companys products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TEs Extraordinary Customer Experience strategy.
Responsibility:
This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency.
Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency.
Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
Customer Relationship & Satisfaction
Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
Manage Service Delivery Process / Execution
Manage escalations for your customers.
Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
Follow up on quotes and quality issues
Manage escalations for your customers.
Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
Follow up on quotes and quality issues
Manage Interfaces & Build Service Culture
Act as voice of the Customer for internal support departments
Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
Take ownership for actions and follow through on tasks until resolved
Act as voice of the Customer for internal support departments
Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
Take ownership for actions and follow through on tasks until resolved
Desired Candidate profile:
EDUCATION/KNOWLEDGE
Graduate in any field, 12+3
Graduate in any field, 12+3
QUALIFICATIONS & EXPERIENCE
Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage.
All candidates are required to be fluent in English and the language being hired for
Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage.
All candidates are required to be fluent in English and the language being hired for
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets
Location:
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Associate roles with real interview advice
What people at TE Connectivity are saying
Rating based on 7 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Benefits are good
- Skill development - Good
Dislikes
Supervisor don’t know how to treat their employees. Too much workload and pressure
- Job security - Bad
+4 more
Customer Service Associate salary at TE Connectivity
reported by
47
employees
₹3
L/yr - ₹8.4
L/yr
92%
more
than the average Customer Service Associate Salary in India
View more details
What TE Connectivity employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
TE Connectivity Benefits
Submitted by Company
Health & Safety Diverse and Inclusive Professional Growth Trainings Employee Resource Groups Pay Transparency and Equity
Submitted by Employees
View more benefits 
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TE Connectivity Bangalore / Bengaluru Office Locations
Bengaluru Office
TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Bengaluru Office
TE Connectivity, Kiadb Aerospace Park, Devanahalli
Bengaluru
Karnataka 562129
Karnataka 562129
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