CUSTOMER SERVICE ASSOCIATE III

TE Connectivitys Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our companys products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TEs Extraordinary Customer Experience strategy.

Responsibilities

• Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
• Communicating with the International Internal Customers in English and partial communication with the external customers
• Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
• Ensuring the Standard Work Instructions are followed for each task
• Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
• Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
• Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
• Identifying the Opportunities for continuous improvement within the processes.
• Responsibility of Customer Portals
• Responsibility of high quality and on time delivery
• Ensuring to participate in all kinds of trainings offered
• Supporting the onboarding of new joiners and taking care of thorough knowledge transfers

What your background should look like:

• Understanding the Quote-to-Cash process
• Strong Verbal and Written Communication skills in English
• Good Knowledge in Outlook, MS Excel, PowerPoint, SharePoints etc
• Customer Service Oriented
• Should be able to Co-ordinate and work with the internal customers of different cultures
• Should be able to work in a fast-paced environment
• Quickly Adapting to the new situations
• Knowledge on Process Improvements