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Customer Service Professional
Continental
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reporting to the Head of Customer Service AUNZSEA, you will be a customer centric team member responsible for handling customer phone calls, processing sales orders/quotations and responding to queries received through our salesforce portal.
Key responsibilities include:
- Focal point of contact with customer and internal stakeholder for all order-to-cash related tasks.
- Order management - Process customer purchase orders accurately in SAP and ensure on-time in-full (OTIF) order execution as agreed with customer.
- Answer calls received on our customer service phone line in a timely and efficient manner.
- Claim handling - Resolve product/ shipping /quality related complaints and escalate them internally with key stakeholders.
- Product knowledge - sound understanding of the companys products, services and features to provide accurate and up-to-date information to customers.
- Support Sales by responding to customer enquiries with formal quotations including price and lead time for products available on the catalogue price list
- Respond to customer questions regarding product related information such as datasheets, application etc ; value Selling/up Selling - offer product alternatives where products not available in warehouse stock.
- Provide precise shipment dates to customer after clarification of production/ delivery status with supply chain (manufacturing / warehouse).
- Monitor open order backlog (including allocation management) until delivery creation for shipments.
- Record-keeping and documentation - Maintain accurate and detailed records of customer orders, interactions, enquiries, and resolutions through Salesforce customer service cloud platform.
- Strict adherence to company policies, procedures, and guidelines when interacting with customers.
Degree qualified with proven (min 2-3 years) work experience as a customer service representative
Employment Type: Full Time, Permanent
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23% candidates got the interview through other sources.
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What people at Continental are saying
What Continental employees are saying about work life
based on 472 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Continental Benefits
Submitted by Company
Preventive Health Care 
Childcare Working Time Models Workplace Design Sabbatical Leave Mobile Working
Submitted by Employees
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