Associate Vice President - Enterprise Service Delivery Head

Key Responsibilities:

• Digital Transformation Delivery:
• Lead the planning, design, and execution of Digital Transformation initiatives in the OSS/BSS Telco domain, including cloud adoption, AI/ML integration, data-driven decision-making, IoT, and automation across the enterprise.
• Drive strategic transformations involving the implementation of digital platforms, OSS/BSS solutions, and custom digital applications.
• Collaborate with business stakeholders to define transformation roadmaps, ensuring technical solutions align with strategic business objectives.
• Ensure digital strategies align with business needs, leveraging modern technologies like cloud-native architecture, microservices, and DevOps.
• Application Development & Maintenance (ADM):
• Oversee the development, enhancement, and ongoing maintenance of applications as part of the ADM lifecycle, ensuring business-critical OSS/BSS systems are continuously optimized for performance and innovation.
• Lead teams in Agile and DevOps practices, ensuring continuous integration and delivery (CI/CD) pipelines are optimized for speed, reliability, and quality.
• Manage the transition of legacy applications to modern frameworks, including cloud migration and platform modernization initiatives.
• Collaborate with application architects to ensure systems are scalable, secure, and compliant with industry standards.
• Project & Program Management:
• Manage multiple projects under the digital transformation and ADM portfolios within the Telco domain, ensuring timely delivery within scope and budget.
• Develop detailed project plans, resource allocations, and risk management strategies, ensuring all deliverables meet agreed timelines and SLAs.
• Implement project management best practices (e.g., Agile, Scrum, Waterfall) and use industry-standard tools to track project performance and ensure transparency.
• Leadership & Team Management:
• Lead and mentor cross-functional teams consisting of developers, architects, QA engineers, business analysts, and project managers, fostering a high-performance and collaborative culture.
• Establish team goals and performance metrics, ensuring teams have the resources to succeed in their roles.
• Provide guidance on complex technical challenges, promoting innovative solutions and encouraging continuous improvement.
• Client Engagement & Stakeholder Communication:
• Act as the primary point of contact for clients, ensuring alignment on expectations, deliverables, timelines, and project scope.
• Regularly engage with executive stakeholders to report on project status, risks, and mitigation plans, offering recommendations to improve processes and outcomes.
• Ensure clients OSS/BSS needs are consistently met, offering scalable solutions to meet evolving business requirements.
• Risk & Issue Management:
• Proactively identify potential risks and issues within the digital transformation and ADM projects, developing mitigation plans to prevent them from impacting project timelines.
• Establish escalation processes for critical issues, ensuring quick and effective resolution.
• Quality Assurance & Best Practices:
• Ensure quality standards are maintained throughout the digital transformation and ADM lifecycle, covering functional and non-functional testing, security, and compliance.
• Implement best practices for coding, testing, and deployment, ensuring the teams continuous improvement in technical capabilities and efficiency.
• Continuous Improvement & Innovation:
• Stay up-to-date with industry trends, emerging technologies, and best practices in digital transformation and the OSS/BSS Telco domain, driving innovation within the team and organization.
• Foster a culture of innovation by encouraging the team to explore and implement cutting-edge technologies such as AI, blockchain, IoT, and Robotic Process Automation (RPA).

Qualifications:

• 8+ years of experience in digital transformation initiatives, application development, and
maintenance with a strong understanding of cloud computing, DevOps, and Agile
methodologies.
• Proven track record of delivering large-scale digital transformation projects in the OSS/BSS
Telco domain.
• In-depth knowledge of ADM lifecycle management, including experience in modern software
development practices (e.g., Agile, DevOps, CI/CD).
• Strong experience in managing cross-functional teams, building high-performance cultures,
and driving successful project delivery.
• Excellent client-facing skills, with a strong ability to manage expectations, communicate
complex technical concepts, and provide strategic guidance.
• Familiarity with data privacy, security, and compliance standards relevant to the OSS/BSS Telco
domain.

Preferred Skills:

• Strong experience in cloud migration, microservices architecture, and API-driven integrations.
• Hands-on experience with cloud platforms (AWS, Azure, GCP), automation tools (Terraform,
Ansible), and DevOps tools (Jenkins, GitLab).
• Exposure to enterprise architecture frameworks (TOGAF, Zachman).
• Familiarity with AI/ML frameworks, RPA, and IoT platforms.