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KEKA TECHNOLOGIES

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3.3

based on 162 Reviews

57 KEKA TECHNOLOGIES Jobs

Customer Success Manager

Keka HR Payroll Software

3.3

based on 162 Reviews

3-6 years

Hyderabad / Secunderabad

1 vacancy

Customer Success Manager

KEKA TECHNOLOGIES

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Project Management HR Operations HR Consulting Customer Experience Management Business HR

+ 1 more

Job Description

.We Came. We Saw. We Disrupted.

Keka has been a silent revolution in the making from our launch four years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5400 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love.

What were looking for:

Prior experience of min 3 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles

Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations

Person with a keen interest in technology in general and HR technology in particular

Key Skills:

Listening comprehension - Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations

Effective communication - Ability to clearly state facts and share accurate information on time. Provide clear and concise answers to client queries, doubts, and questions.

Project Management - Ability to manage multiple projects and tasks at the same time while maintaining clear track of things to ensure stuff gets done every hour every day.

Curiosity - Be curious about Keka products, and client business processes to ensure we understand things deeply to be able to offer effective solutions and build long-term relationships

Product Knowledge and Business Acumen - Understands most modules and their functionalities. Connects product features to client needs.

Problem-solving - Ability to understand technical and non-technical problem statements and be able to build effective solutions. Being able to rally necessary individuals from within Keka and from client organizations for such solutions.

Key Job Responsibilities:

Focus on client usage of Keka modules and prepare a plan to help the client improve product/module usage
Effectively and efficiently close all support queries/tickets raised by the client
Proactively provide product training, feature updates, and refreshers to client
Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
Effectively handle client queries, complaints, and questions to ensure positive customer experience and outcomes
Help customers map Keka product/s to their existing policies and processes
Ensure effective solutions are created for client needs based on available features and functionalities of Keka products
Configure efficient solutions on the client Keka instance
Maintain and follow the laid down onboarding processes as per existing SOPs
Adhere to defined timelines and deliveries of the Keka onboarding process
Enable product adoption by ensuring client POC understand various features and functionalities, and their benefits, and are sufficiently trained to be able to use the product effectively
Handle client queries and grievances during the onboarding process. Effectively consult with various client POCs to resolve product, process, or other challenges

Employment Type: Full Time, Permanent

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What people at KEKA TECHNOLOGIES are saying

3.9

Rating based on 16 Customer Success Manager reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Good people to work with. Since the management changed, It was difficult to adjust to new practices. Loved the company culture and learned a lot of things to improve myself. I would suggest to join this company after 2-3 months.