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KEKA TECHNOLOGIES Customer Success Manager Interview Questions and Answers
KEKA TECHNOLOGIES Customer Success Manager Interview Experiences
3 interviews found
Anonymous
(2 Questions)
- Q1. Work experience
- Q2. Visions n goals
General aptitude and reasoning along with basic math
Group discussion with a group of 6-7 people and given a topic.
(1 Question)
- Q1. Why should we hire you.
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Can you provide details about yourself along with your current experience?
- Ans.
Experienced Customer Success Manager with a passion for enhancing client relationships and driving product adoption.
Over 5 years of experience in customer success roles, focusing on SaaS products.
Successfully managed a portfolio of 50+ clients, achieving a 95% retention rate.
Implemented customer feedback loops that improved product features, resulting in a 20% increase in user satisfaction.
Conducted regular training se...
- Q2. What are the best strategies for prioritizing accounts and identifying risks in Customer Success Management (CSM) and account management?
- Ans.
Effective account prioritization and risk identification are crucial for successful Customer Success Management.
Segment accounts based on potential value: Focus on high-value accounts that can drive revenue.
Use health scores: Implement metrics like product usage, support tickets, and customer feedback to gauge account health.
Regular check-ins: Schedule periodic reviews with clients to identify any emerging issues early...
Customer Success Manager Jobs at KEKA TECHNOLOGIES
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Interview questions from similar companies
(2 Questions)
- Q1. About the work and experience
- Q2. Knowledge about
Interview Preparation Tips
Project Manager Interview Questions & Answers
CodeClouds
Anirban Bandopadhayay
posted on 13 Dec 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. How you manage conflict between team members?
(1 Question)
- Q1. Why are you leaving your present company?
Interview Preparation Tips
(2 Questions)
- Q1. What is the Agile?
- Ans.
Agile is a project management methodology that emphasizes flexibility, collaboration, and continuous improvement.
Agile focuses on delivering value to customers through iterative and incremental development.
It promotes adaptive planning, evolutionary development, early delivery, and continuous improvement.
Scrum and Kanban are popular frameworks used in Agile project management.
Daily stand-up meetings, sprint planning, a...
- Q2. What are the major roles and responsibilities of a project manager?
Interview Preparation Tips
Skills evaluated in this interview
Shiv Kumar
Selected
I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Discussion about current roles and responsibilities.
- Q2. Situation based questions.
(1 Question)
- Q1. Questions based on your resume and market
Interview Preparation Tips
anil kumar
(1 Question)
- Q1. Telecom domain questions and project management experience questions
I applied via Naukri.com and was interviewed before Nov 2021. There were 4 interview rounds.
(1 Question)
- Q1. Previous experience Project Management specific questions
(1 Question)
- Q1. Kind of similar to previous round but taken by a senior VP
(1 Question)
- Q1. Interview by some cross functional teams
Interview Preparation Tips
Being a new enterprise the company’s internal knowledge base is not sufficient so for most learning you either rely on your previous knowledge or use a pushing attitude and did for info. Also the internal processes are still evolving so there are a lot of learning opportunities
Selected
I appeared for an interview in Jan 2025.
Maths such as time calculation, percentage, etc
How did I solved that qestion asked me to explain
(1 Question)
- Q1. Tell me about yourself and previous expriences, etc
- Ans.
I am a dedicated Customer Success Specialist with 5 years of experience in managing client relationships and ensuring customer satisfaction.
Managed a portfolio of key accounts, providing personalized support and resolving any issues or concerns
Implemented strategies to increase customer retention and loyalty
Collaborated with cross-functional teams to deliver solutions tailored to customer needs
Utilized CRM software to ...
Interview Preparation Tips
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KEKA TECHNOLOGIES Customer Success Manager Interview Process
based on 3 interviews
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KEKA TECHNOLOGIES Customer Success Manager Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Success Manager
117
salaries
|  ₹4 L/yr - ₹10.1 L/yr |
|
Sales Development Representative
81
salaries
| ₹3 L/yr - ₹8.5 L/yr |
|
Product Specialist
55
salaries
| ₹3.5 L/yr - ₹7.1 L/yr |
|
Software Engineer
40
salaries
| ₹5.2 L/yr - ₹20 L/yr |
|
Quality Analyst
40
salaries
| ₹4.5 L/yr - ₹11 L/yr |
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