KEKA TECHNOLOGIES Customer Success Manager Interview Questions and Answers

An aptitude test comprising questions on English, mathematics, and logical reasoning.

Q1. What are the key HR processes in an organization?
Ans. 
Key HR processes in an organization include recruitment, onboarding, performance management, training and development, and employee relations.
• Recruitment: Attracting, sourcing, and hiring new employees.

• Onboarding: Introducing new employees to the organization and their roles.

• Performance management: Setting goals, evaluating performance, and providing feedback.

• Training and development: Providing opportunities for employ...read more
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Q2. About HR Tech and customer success roles
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Q1. About the work and experience
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Q2. Knowledge about
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Q1. What kind of projects have you worked in?
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Q2. Are you familiar with SaaS product offering?
Ans. 
Yes, SaaS stands for Software as a Service which is a cloud-based software delivery model.
• SaaS products are accessed through the internet and do not require installation on local devices.

• SaaS products are subscription-based and offer scalability and flexibility.

• Examples of SaaS products include Salesforce, Dropbox, and Google Apps.
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Q1. What kind of projects have you worked on?
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Q2. Are you familiar with a SaaS Product offering?
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Q1. This was with the founder who is also the CPO at Innovaccer. It was mostly resume based and why PM. I had relevant previous workex, so a lot of questions around that.
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Q2. Why Innovaccer and what excites you about them? Why a startup?
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Q1. This was with VP of engineering at Innovaccer. - Favorite project in the resume
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Q2. Favorite product/ app, improvements in that, metrics to track the improvements
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Q3. - What impact would introduction of self-driving cars will have?
Ans. 
Self-driving cars will revolutionize transportation, reduce accidents, increase efficiency, and change the way we live.
• Self-driving cars will reduce accidents caused by human error

• They will increase efficiency by reducing traffic congestion and optimizing routes

• They will change the way we live by providing more free time during commutes

• Self-driving cars will also impact industries such as insurance, transportation, and...read more
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Q4. Situational questions around - conflict management, leading by influence, team management
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Q5. - Asked situational questions around - conflict management, leading by influence, team management
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Q1. Why Innovaccer?
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Q2. Why PM?
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Q3. PM or PMM? Why and why not?
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Q4. What do you think you need to learn for the role of a PM?
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Q5. Discussion around soft skills and situational questions i had answered in round . For instance, do you think "leading by influence is even a skill?" aren't hard skills what really matters
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Q6. How do you plan on utilizing rest of your time at ISB? How has it been so far?
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Q1. Server Realted Questions
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