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61 KEKA TECHNOLOGIES Jobs

Customer Success Manager

3-6 years

Hyderabad / Secunderabad

1 vacancy

Customer Success Manager

KEKA TECHNOLOGIES

posted 9hr ago

Job Description

.We Came. We Saw. We Disrupted.
Keka has been a silent revolution in the making from our launch four years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5400 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love.
What were looking for:
Prior experience of min 3 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles
Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations
Person with a keen interest in technology in general and HR technology in particular
Key Skills:
Listening comprehension - Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations
Effective communication - Ability to clearly state facts and share accurate information on time. Provide clear and concise answers to client queries, doubts, and questions.
Project Management - Ability to manage multiple projects and tasks at the same time while maintaining clear track of things to ensure stuff gets done every hour every day.
Curiosity - Be curious about Keka products, and client business processes to ensure we understand things deeply to be able to offer effective solutions and build long-term relationships
Product Knowledge and Business Acumen - Understands most modules and their functionalities. Connects product features to client needs.
Problem-solving - Ability to understand technical and non-technical problem statements and be able to build effective solutions. Being able to rally necessary individuals from within Keka and from client organizations for such solutions.
Key Job Responsibilities:
  • Focus on client usage of Keka modules and prepare a plan to help the client improve product/module usage
  • Effectively and efficiently close all support queries/tickets raised by the client
  • Proactively provide product training, feature updates, and refreshers to client
  • Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
  • Effectively handle client queries, complaints, and questions to ensure positive customer experience and outcomes
  • Help customers map Keka product/s to their existing policies and processes
  • Ensure effective solutions are created for client needs based on available features and functionalities of Keka products
  • Configure efficient solutions on the client Keka instance
  • Maintain and follow the laid down onboarding processes as per existing SOPs
  • Adhere to defined timelines and deliveries of the Keka onboarding process
  • Enable product adoption by ensuring client POC understand various features and functionalities, and their benefits, and are sufficiently trained to be able to use the product effectively
  • Handle client queries and grievances during the onboarding process. Effectively consult with various client POCs to resolve product, process, or other challenges



Employment Type: Full Time, Permanent

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What people at KEKA TECHNOLOGIES are saying

3.9
 Rating based on 16 Customer Success Manager reviews

Likes

Good people to work with. Since the management changed, It was difficult to adjust to new practices. Loved the company culture and learned a lot of things to improve myself. I would suggest to join this company after 2-3 months.

  • Skill development - Excellent
  • +4 more
Dislikes

No dislikes tbh. Very professional. Not the idle time to join right now but things will only get better after 2-3 months.

Read 16 Customer Success Manager reviews

Customer Success Manager salary at KEKA TECHNOLOGIES

reported by 106 employees
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₹4 L/yr - ₹10 L/yr
53% less than the average Customer Success Manager Salary in India
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What KEKA TECHNOLOGIES employees are saying about work life

based on 161 employees
53%
83%
67%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

KEKA TECHNOLOGIES Benefits

Work From Home
Team Outings
Health Insurance
Job Training
Cafeteria
Child care +6 more
View more benefits

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