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DivIHN Integration

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3.0

based on 14 Reviews

14 DivIHN Integration Jobs

Consultant Success Specialist

DivIHN Integration Inc

3.0

based on 14 Reviews

1-5 years

Tiruchirappalli

1 vacancy

Consultant Success Specialist

DivIHN Integration

posted 26d ago

Job Role Insights

Fixed timing

Key skills for the job

HRIS Software Configuration Management Customer Service Consulting Operations Business Administration

+ 3 more

Job Description

This role is pivotal in aligning with our vision to set the industry standard for consultant support by providing proactive, personalized engagement throughout the consultant lifecycle. By serving as a trusted point of contact, you will contribute to fostering engagement and mutual success between consultants and the organization.

This position reflects the Consultant Success functions purpose of addressing gaps in communication, improving operational efficiency, and driving engagement to ensure consultants feel supported and empowered in their roles.

Responsibilities

Serve as the first point of contact for consultants and manage inquiries via calls and emails, delivering exceptional service and timely support
Identify and assess consultant needs effectively and take appropriate actions to resolve issues promptly.
Utilize strong problem-solving skills to address a wide range of questions or escalate complex concerns to the appropriate team or department as needed.
Maintain detailed and accurate documentation of interactions, findings, and resolutions.
Build rapport quickly and ensure every interaction reflects patience, empathy, and sincerity in tone and approach.
Provide guidance and educate consultants on available resources for future self-service solutions.
Maintain composure and professionalism when handling challenging conversations or ensuring a positive employee experience.
Proactively recommend and implement process improvements to enhance service delivery and employee satisfaction.
Design various engagement initiatives to motivate the consultants.
Support special projects and initiatives to further the objectives of the People Experience team.
Adhere to all company policies, procedures, and directives, and remain adaptable to evolving business requirements such as changes in shifts, roles, and responsibilities.

Competencies

Strong problem-solving and analytical skills.
High level of customer service orientation.
Flexibility and adaptability to changing situations.
Effective verbal and written communication skills.
Ability to manage multiple tasks and priorities effectively.

Good to have

Excellent interpersonal and communication abilities.
Strong conflict resolution and problem identification skills.
Capacity to engage effectively with employees across all levels of the organization.
Self-motivated with the ability to work independently and handle multiple tasks simultaneously.
Positive attitude and adaptability to work in a fast-paced environment.

Required Qualifications

bachelors or masters degree, preferably in Human Resources, Business Administration, or a related field.
Fresher/Minimum of 1 years of experience in a customer service role, call center or HR support environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and professional email communication)

Employment Type: Full Time, Permanent

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