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3 Altxen Jobs

Customer Success Manager

3-7 years

Mumbai

1 vacancy

Customer Success Manager

Altxen

posted 5mon ago

Job Description

Altxen is looking for an enthusiastic, driven, and insatiably curious professional to join our team as a Customer Success Manager. This is an incredible opportunity to join a nimble, fast paced startup and make a significant impact. The CSM position is a critical part of our customer experience team and will be a key advocate for our customers, helping Altxen ensure we are consistently building a product that meets and exceeds their expectations.
Responsibilities :
  • Understand customer needs & use cases to provide best in class guidance of how to optimize Altxen
  • Thinking strategically to create and deliver complex, customized solutions that provide value to clients bottom line.
  • Onboard new subscription customers so that they begin to see value in their investment of Altxen as quickly as possible.
  • Partner with our Account Executive team to support our customers and retain revenue on a monthly and annualized basis.
  • Facilitate valuable Quarterly Business Reviews with customers to ensure they are consistently achieving their goals with Altxen
  • Advocate for customer needs, by listening to their use cases and deeply understanding why they need what they need. Then partnering with the Altxen Product Team to meet these needs.
  • Work with customers and Altxen marketing to identify case studies that resonate with a wide & diverse audience.
  • Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources.

Employment Type: Full Time, Permanent

Read full job description

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