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Altxen

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3 Altxen Jobs

Customer Success Manager

Altxen

3-7 years

Mumbai

1 vacancy

Altxen

posted 4mon ago

Job Role Insights

Key skills for the job

Investment Banking Research Training Customer Experience Management

Job Description

Altxen is looking for an enthusiastic, driven, and insatiably curious professional to join our team as a Customer Success Manager. This is an incredible opportunity to join a nimble, fast paced startup and make a significant impact. The CSM position is a critical part of our customer experience team and will be a key advocate for our customers, helping Altxen ensure we are consistently building a product that meets and exceeds their expectations.

Responsibilities :

Understand customer needs & use cases to provide best in class guidance of how to optimize Altxen
Thinking strategically to create and deliver complex, customized solutions that provide value to clients bottom line.
Onboard new subscription customers so that they begin to see value in their investment of Altxen as quickly as possible.
Partner with our Account Executive team to support our customers and retain revenue on a monthly and annualized basis.
Facilitate valuable Quarterly Business Reviews with customers to ensure they are consistently achieving their goals with Altxen
Advocate for customer needs, by listening to their use cases and deeply understanding why they need what they need. Then partnering with the Altxen Product Team to meet these needs.
Work with customers and Altxen marketing to identify case studies that resonate with a wide & diverse audience.
Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources.