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Customer Success Manager
Fluid AI
·
8-9 years
₹ 8.5 - 15L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Customer Success Manager
Fluid AI
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Customer Success Manager, you will play a pivotal rolein ensuring the successful implementation and ongoing satisfaction of our GenAI solutions for our clients
You will collaborate closely with both internalteams and external stakeholders to understand client requirements, fine-tuneour technology solutions, and deliver exceptional customer experiences
You will collaborate closely with both internalteams and external stakeholders to understand client requirements, fine-tuneour technology solutions, and deliver exceptional customer experiences
Needsto talk efficiently to international clients
Needsto understand technology, and be able to discuss technical solutions
Organized& structured with his/her work
Able tomanage people to get work done as well as manage tough customer solutions
KeyResponsibilities:
1
Client Relationship Management:
Client Relationship Management:
Build and maintain strong relationships with key clientstakeholders
Serve as the primary point of contact for client inquiries,escalations, and feedback
Serve as the primary point of contact for client inquiries,escalations, and feedback
Proactively identify opportunities to add value and enhancethe client experience
2
Understanding Client Needs:
Understanding Client Needs:
Conduct in-depth analyses of client requirements andobjectives
Work closely with clients to understand their business challengesand goals
Work closely with clients to understand their business challengesand goals
Translate client needs into actionable insights for theinternal development team
3
Technology Expertise:
Technology Expertise:
Develop a deep understanding of our AI technology solutions
Stay abreast of industry trends and advancements in AI technology
Stay abreast of industry trends and advancements in AI technology
Collaborate with the product development team to fine-tuneand customize solutions based on client feedback
4
Solution Optimization:
Solution Optimization:
Work collaboratively with the development and implementationteams to customize AI solutions to meet client requirements
Provide input and recommendations for product enhancementsand feature development
5
Project Management:
Project Management:
Coordinate internal resources and external stakeholders toensure timely and successful project delivery
Develop and maintain project timelines, milestones, anddeliverables
Monitor project progress and address any issues or roadblocksthat may arise
Monitor project progress and address any issues or roadblocksthat may arise
6
Customer Advocacy:
Customer Advocacy:
Act as a customer advocate within the company, representingthe voice of the customer in product discussions and decision-making processes
Identify opportunities for upselling or cross-sellingadditional services or products based on client needs and usage patterns
Requirements
Requirements
Candidateshould be comfortable being on calls with international customers, mainly inthe N
America region (and thereby being on calls till 7:30- 11:30 PM)
America region (and thereby being on calls till 7:30- 11:30 PM)
Provenexperience in a customer-facing role, preferably in a technology or SaaScompany
Strongtechnical aptitude with the ability to understand complex AI solutions
Excellentcommunication and interpersonal skills
Demonstratedability to build and maintain strong client relationships
Proactiveproblem-solving skills with a focus on delivering exceptional customerexperiences
Projectmanagement experience is a plus
Employment Type: Full Time, Permanent
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What people at Fluid AI are saying
Customer Success Manager salary at Fluid AI
reported by
2
employees
with 8-9
years exp.
₹10.6
L/yr - ₹13.5
L/yr
8%
less
than the average Customer Success Manager Salary in India
View more details
What Fluid AI employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fluid AI Benefits
View more benefits
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