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Customer Success Manager - Cloud

5-7 years

Bangalore / Bengaluru

Customer Success Manager - Cloud

IBM

posted 1mon ago

Job Description

As a Customer Success Manager- Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment. Your Role and Responsibilities
  • Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
  • Deliver value associated with customer investment in Apptio's Cloudability Products.
  • Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
  • Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
  • Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
  • If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
  • Required Technical and Professional Expertise
  • Overall, 5 - 7 years of industry experience.
  • Good knowledge of Cloud (AWS Practioner Level).
  • Team player with solid communication and presentation skills.
  • Assist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products/services.
  • Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications.
  • Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines.
  • Provide customers with end-user training as needed.
  • Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.
  • Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite.
  • Work with content management to consolidate customer commonalities into best practices and product templates.
  • Preferred Technical and Professional Expertise
  • Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to breakdown complex information into simple solution requirements.
  • Strong to expert skills in data analysis.
  • Knowledge of enterprise IT organizational, business, and technical environments.
  • Strong English written/ oral skills.
  • General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
  • General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
  • Experience with Apptio tool and certification.
  • Skilled at working with large data sets, quickly detecting and resolving data-related issues.

  • Employment Type: Full Time, Permanent

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    What people at IBM are saying

    3.4
     Rating based on 2 Customer Success Manager reviews

    Likes

    Good team, place and environment

    Dislikes

    I wouldn’t say much about dislikes

    Read 2 reviews

    Customer Success Manager salary at IBM

    reported by 16 employees with 2-12 years exp.
    ₹14.6 L/yr - ₹55.5 L/yr
    152% more than the average Customer Success Manager Salary in India
    View more details

    What IBM employees are saying about work life

    based on 21.1k employees
    78%
    84%
    66%
    79%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    IBM Benefits

    Work From Home
    Soft Skill Training
    Health Insurance
    Job Training
    Cafeteria
    Free Transport +6 more
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    Bengaluru Office
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