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Engaged Employer

Netscore Technologies

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3.9

based on 28 Reviews

6 Netscore Technologies Jobs

Customer Success Executive

NetScore Technologies Pvt. Ltd.

3.9

based on 28 Reviews

1-6 years

Hyderabad / Secunderabad

1 vacancy

Customer Success Executive

Netscore Technologies

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Customer Service Market Research Operations Management CRM Key Account Management

+ 4 more

Job Description

NetScore Technologies Pvt. Ltd. is looking for Customer Success Executive to join our dynamic team and embark on a rewarding career journey.

Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges
Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase
Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions
Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring they receive timely responses and assistance
Needs Assessment: Conduct assessments to understand customer needs and objectives, identifying opportunities for upselling or cross-selling products or services that meet those needs
Problem Resolution: Address customer issues, concerns, or complaints promptly and effectively, collaborating with internal teams as needed to find solutions
Product Training: Provide ongoing product training and education to customers, helping them make the most of the features and functionalities
Feedback Collection: Gather feedback from customers about their experiences and use it to inform product improvements and enhancements
Renewals and Retention: Monitor customer accounts and contracts to ensure timely renewals and contract extensions
Implement retention strategies to prevent customer churn
Usage Analytics: Analyze customer usage data and metrics to identify trends and proactively address potential issues or opportunities
Customer Advocacy: Encourage satisfied customers to become advocates for the company, which may involve participating in case studies, testimonials, or referrals