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2 Synoriq RD Opc Jobs
Customer Success Manager
Synoriq RD Opc
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a dynamic and customer-focused Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our customers achieve maximum value from our products and services. You will build strong relationships with our clients, proactively monitor their success, and address any challenges they may encounter.
What will you do:
- Customer Onboarding:
- Conduct thorough onboarding sessions for new customers, ensuring a smooth transition.
- Provide comprehensive training and documentation to help customers maximize product usage.
- Holding product demonstrations for customers.
- Customer Relationship Management:
- Build and maintain strong relationships with assigned customers.
- Proactively reach out to customers to understand their needs and goals.
- Conduct regular check-ins to assess customer satisfaction and identify potential issues.
- Analyzing customer data to improve customer experience.
- Product Adoption and Usage:
- Monitor customer usage metrics and identify opportunities for increased adoption.
- Provide guidance and support to help customers achieve their desired outcomes.
- Collaborate with product and engineering teams to address customer feedback and feature requests.
- Customer Success Planning:
- Develop and execute strategic customer success plans, aligning with individual customer goals.
- Set clear objectives and track progress towards achieving these goals.
- Issue Resolution and Escalation:
- Efficiently resolve customer issues and inquiries, escalating complex problems as needed.
- Collaborate with internal teams to ensure timely and effective resolution of customer problems.
- Renewal and Expansion:
- Identify opportunities for upselling and cross-selling to existing customers.
- Proactively manage customer renewals and contract expirations.
- Work closely with the sales team to drive revenue growth.
- Sustaining business growth and profitability by maximizing value.
Requirements -
- Apply if you have:
- Bachelors degree in computer science, engineering or a related field.
- 5+ years of experience as a Customer Success Manager or in a similar role.
- Strong understanding of customer success principles and methodologies.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with customers at all levels.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- A passion for helping customers succeed.
- Technical skills required, as they relate to the use of the product or service
- Experience in managing a diverse group and training each according to company standards
- Experience in B2B SaaS based products
- Experience handling Indian Banks and NBFCs
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Employment Type: Full Time, Permanent
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What Synoriq RD Opc employees are saying about work life
based on 12 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Synoriq RD Opc Benefits
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