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12 Material Depot Jobs

Customer Success Manager

3-7 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager

Material Depot

posted 1mon ago

Job Description

  • Assist users with any requirements they may have with the platform from how-to-use guides, finding materials, processing orders and/or payments, and other inquiries while maintaining a daily report of these activities.
  • Make active recommendations to optimize the platform based on user feedback or any necessary changes to enhance the customer experience.
  • Help users leverage Material Depot for all their requirements, including queries regarding offerings, products, maintenance, and data upkeep.
  • Provide accurate and thorough information to customers using the right practices, tools, and communication procedures, guidelines, and protocols.
  • Ensure all customer tickets and complaints are attended to on time, with appropriate solutions/alternatives provided and follow-ups made to confirm resolution.
  • Establish and maintain records of all customer interactions, process customer accounts, and file documents as required.
  • Build value-based relationships with customers through open and interactive communication.
Requirements:
  • Prior experience in a customer-facing role.
  • Experience managing customers across different segments.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong organizational skills.
  • Proven ability to work effectively as part of a tight-knit team.
  • Interest in building high-value digital products and tools for a community.
  • Education in architecture or design-related domains is a plus.
  • Working knowledge of MS Office suite (Excel, Word).

Employment Type: Full Time, Permanent

Read full job description

What people at Material Depot are saying

What Material Depot employees are saying about work life

based on 6 employees
100%
Day Shift
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Material Depot Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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