Front Office Executive - Chennai

Duties & responsibilities

The role is responsible for full delivery of front office and reception services at independent site. The purpose of the role is to deliver good quality and risk-free office environments and services to customer.
Responsible for managing the day to day front office operations to ensure the SLAs are delivered as per agreed TAT.
This is a critical position as he will be placed at reception report to Facilities Manager.
Front office executive is expected to be in proper uniform provided by client
This position will be responsible for visitor managements, handling of events, Client visits, meeting room set up and arrangements etc.
Planning and execution of all preparation required for Conferences / meetings of   the client as well as VIP visits scheduled during the shift
Receive, inform, guide visitors to the right meeting room and notifying the receiving employee within 5 minutes of the visitor arrival
Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Responsible for ensuring uninterrupted flow of incoming and outgoing calls including distribution. Making sure to demonstrate responsive, professional and polite responses in telephone communication.
Responsible for conference /meeting room booking and VC booking.
Floral decoration and horticulture at reception are always fresh, clean and presentable.
Co-ordinate with the technical staff to ensure the VC is setup, tested and in case of problems, liaise with the right UBS regional /global parties to resolve issues and offer alternatives to clients
Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request
Informing of the VC schedules
Support and coordinate with Centralized resource for GCS staff GPN creation, BGV and On boarding related activities
Raising requisitions e.g. GPN creation and other requirements
Assisting during the recruitment drive ,cafeteria and event requests
Performance objectives

Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)
Key skills

Front office handling experience
Should have good working knowledge on front office services, cafeteria and events management
Should have good communication skills
Employee specification

Candidate should be Hotel Management Graduate
2 years experience in Facilities Management industry into IT / Banking / Corporate set up or Fresh Candidates from Hotel Management