Hiring For international Chat Support (Non voice Process)

Greetings From Intouch CX!!

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000, the company has grown to employ over 25,000 people across 11 countries, including the United States, Canada, and several others. IntouchCX offers a wide range of solutions, including Omnichannel Customer Care, AI & Automation, Brand Trust & Safety, and more. The company is known for its focus on innovation, cultural training, and quality assurance, aiming to enhance customer experience and support business growth

We are hiring for International Chat Process (Immediate Joiners are preferred ( Customer support)

Eligibility:

• Minimum of 6 Months of experience of Support with international Clients
  
• A post-secondary degree in any major Institute
  
• Fluency in spoken English
  
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  
• Excellent communication skills and high emotional intelligence
  
• Excellent problem-solving and customer service skills
  
• Strong analytical & Interpersonal skills
  
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
  
• A flexible schedule Must be okay to work nights
  

Benefits of working as a Customer Service Associate:

• An attractive compensation package with performance-based incentives
  
• Incredible learning and growth opportunities
  
• Outstanding rewards and recognition program & employee engagement activities
  
• Transport while working on-site Medical Insurance
  
• PF and ESI / Health Insurance
  
• 2 way transportation both pick up & drop
  
• Incentive plans based on performance
  
• 5 working days with 2 week offs
  

Preferred Skills/Abilities/Exposure:

• Graduate/Post Graduate/UG is Also Fine
  
• Should possess effective and excellent communication skills (Verbal & Written)
  
• Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
  
• 100% Work from Office
  

Package:
Minimum - 2.02 Lacs P.A.
Maximum - 3.4 Lacs P.A.
Work Location: Hyderabad (Kokapet or Raheja Mind Space) Incentives based on performance.

Interested candidates reach out the below recruiter.
Balakrishna HR

Mention on resume as reference (Balakrishna HR)

Walk-in timings: 11 AM- 3 PM