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25 IntouchCX Jobs

Hiring For International Non Voice (Gaming Support)

1-6 years

Bangalore / Bengaluru

50 vacancies

Hiring For International Non Voice (Gaming Support)

IntouchCX

posted 4d ago

Job Description

Greetings from Intouch cx !!


We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project). Interested candidates can contact


HR Saranya @ 9620689061

Email : saranya.sathyan@intouchcx.com

Job Title Customer Service Associate (CSA):


The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

  • Providing support and resolve technical issues via email and other electronic communications
  • Building credibility and trust with the customer by empathizing with their problem in words
  • Proactively understanding their needs and responding promptly to resolve their issue
  • Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
  • Leveraging their experience to provide feedback to the team on how to improve client services
  • Driving customer communication during critical events

Essential Functions:


  • An obligation to deliver exceptional customer service
  • Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
  • Demonstrate empathy and patience to the customer
  • Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
  • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
  • Learn and retain a thorough working knowledge of all existing and new process and procedures
  • Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned

Critical Skills:


  • Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
  • Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to operate a personal computer
  • Ability to adhere to all organizational policies and procedures
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Ability to perform basic mathematical functions
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements:


  • Must successfully pass a background check
  • Plus 2 is a must
  • Graduation degree is a plus
  • Must have at least six months customer service experience or equivalent
  • Experience in the gaming/tech support industry is a plus

Perks and Benefits:


  • 2 way free cab and food provided
  • Attractive incentives and attendance bonus is also provided


Employment Type: Full Time, Permanent

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(based on 126 IntouchCX interviews)
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Referral
Walkin
Company Website
Recruitment Consultant
Campus Placement
36%
20%
20%
3%
3%
1%
17% candidates got the interview through other sources.
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What people at IntouchCX are saying

1.0
 Rating based on 1 Intern review

Likes

Nothing

Dislikes

Everything , no work life balance,pressurized working culture

Read 1 review

Intern salary at IntouchCX

reported by 1 employee with 3 years exp.
₹10.8 L/yr - ₹13.8 L/yr
248% more than the average Intern Salary in India
View more details

What IntouchCX employees are saying about work life

based on 1.8k employees
52%
65%
69%
54%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
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