Associate - Customer Service - International Non Voice

IntouchCX - Associate - Customer Service - International Non Voice Process

Dear Jobseeker,

Explore your career options at IntouchCX.

Join us and be a part of an amazing work culture committed to your growth and satisfaction.

We'd Love to meet you!

We are currently looking for Customer Support Executive & Sr. Customer Support Executive - International Non-Voice Process.

A growth oriented Career awaits you at IntouchCX

Roles and Responsibilities:-

• Responsible for providing excellent customer service.
  
• Solving questions and complaints related to order status, Inventory, Billing related queries, through web chat.
  
• Contacts can be from customers or shoppers.
  
• Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries
  
• Responsible for receiving high volume of incoming chat conversations and responding to inquiries in a manner that meets quality and performance standards
  
• Respond to customer complaints in a professional manner, attempt to resolve complaints successfully in accordance with established guidelines
  
• Ensure policies and procedures are followed
  

Preferred candidate profile:-

• Excellent communication skills

• Fresher and Experienced (min. 6 months) are eligible
  
• Learn and retain a thorough working knowledge of all existing and new process and procedures
  
• Achieve assigned Key Performance Indicators
  
• Perform other duties as assigned
  
• Flexible to work for rotational, night shifts & graveyard shifts

Perks and benefits:-

• Performance based incentives
  
• Outstanding rewards and recognition program
  
• PF and ESI
  
• 5 days working 2 days rotational week offs
  
• Note: 100% Work from Office