Executive - Customer Service - International Non Voice Process

Executive - Customer Service - International Non Voice Process - Gaming Process

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

• Providing support and resolve technical issues via email and other electronic communications
• Building credibility and trust with the customer by empathizing with their problem in words
• Proactively understanding their needs and responding promptly to resolve their issue
• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
• Leveraging their experience to provide feedback to the team on how to improve client services
• Driving customer communication during critical An obligation to deliver exceptional customer service
• Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
• Demonstrate empathy and patience to the customer
• Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure policies and procedures are followed
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new process and procedures
• Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
• Attend Team Meetings/additional training sessions as scheduled
• Performs other duties as assigned

Critical Skills