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TechOps-DE-CloudOpsAMS-SAP Functional-Manager
Ernst & Young
posted 1hr ago
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Job Description
We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS - TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.
This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation.
To qualify for the role, you must have
- Bachelor s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 9-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client
- Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
- Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
- Proven track record of successfully driving solutions in a complex, multi-platform environment
- Extensive in client management working with various regions in a global setting
- Depth of experience in setting up, growing, transforming, and delivering application management teams
- Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
- Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
- Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onshore model.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Ideally, you ll also have
- Experience with both S/4HANA and ECC
- Strong knowledge of SAP integration points with other SAP cross modules like FICO, MM, SD, HR, PP and PM.
- SAP Certification in any functional domain
- Experience in good Team management skills, People skills, communication, soft skills etc
- Expertise in working with Onshore teams with good co-ordination and collaboration
What you will do
- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)
- A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
- Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries.
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Rating based on 356 Manager
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Anonymous · Customer Success, Service & Operations
in Kochi
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Professionalism
- Salary - Excellent
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Leadership strategy is not well thought through. They hire without even thinking and then later when they do not want people .. they will find several reasons to move out those people. MOST of the Senior Managers with whom I worked, didn't know the process at all. They are having comfortable life in ey because they been in the system..Read More
- Job security - Bad
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Manager salary at Ernst & Young
reported by
7.6k
employees
with 4-18
years exp.
₹17
L/yr - ₹51.1
L/yr
82%
more
than the average Manager Salary in India
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What Ernst & Young employees are saying about work life
based on 10.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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