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Engaged Employer

Ernst & Young

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3.4

based on 10.8k Reviews

Video summary

1767 Ernst & Young Jobs

PAS - MTO - Tax Senior

Ernst Young

3.4

based on 10.8k Reviews

3-12 years

Bangalore / Bengaluru

1 vacancy

PAS - MTO - Tax Senior

Ernst & Young

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Consulting Risk Management CRM Vendor Management Service Management

+ 3 more

Job Description

Graduate/post-graduate in communications/ service management/CRM/business administration with a specialization in Mobility / HR preferred. Global Mobility Specialist certification

Experience

Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider/ business travel role and/or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well

The People Advisory Services (PAS) mobility business is focused on helping clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce. EY provides services to a wide range of multinational companies globally.

EY s Managed Service offering is a true one-stop-shop for mobility program administration covering end-to-end mobility lifecycle management for a client s mobile workforce on various types of moves permanent, long-term, short-term, commuter and similar variations.

/opportunity

The mobility consultant will be the principal point of contact for our clients HR Business Partners and mobile employees across the lifecycle of an international traveller (short and long term) including during their pre-departure, relocation, at-post and end of assignment journey, coordinating and managing mobility services with EY teams and various third party providers like relocation, health, destination services. S/he is the first point of contact for all stakeholders both internal and external regarding operational aspects related to the Global Mobility Case lifecycle management.

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key

Have a good understanding of the client s mobility program, process, technology and policy
Orchestrate and manage multi service and multi-vendor ecosystems.
Take accountability for providing mobile employee s a seamless end-to-end experience across all mobility services ensuring KPIs/SLAs are met in an efficient and cost-effective manner
Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts /out of scope
Perform Case Management, coordinate all client and vendor requests in a timely manner
Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors/ external service providers and the EY network.
Lead smooth delivery of outcomes through status, issues, risk tracking and reporting
Maintain assignment-relevant employee data and master data in the system
Contribute as an effective Engagement team member and take accountability for deliverables
Manage Customer relationship regardless of corporate client or individual client
Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools
Build rapport with both the client/vendor/mobile employee and wider engagement team to ensure global integration and teaming with different service offerings
Create long-term value by providing exceptional client service
Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility
Ensure up-to-date knowledge of key market trends and potential risk
Identifying issues or challenges and proactively escalating them to management
Focus on cost effectiveness for both the client and your functional and engagement teams

Skills and Attributes for Success

Client-focused
High service mentality
Independent and operationally reliable
Ability to multi-task and deliver accurately to tight deadlines
Ability to adopt a team approach and build rapport with both the client and the engagement team
Ability to collect and interpret information
A willingness to share knowledge and experience with others in a learning environment
Strong attention to detail
Articulate and professional communication style
Numerate and IT literate
Intercultural communication and persuasion skills would be an advantage
Very good knowledge of English, other language skills would be an advantage
A full understanding of the mobility lifecycle and scope specifically relating to clients
The ability to create and implement process improvements and promote best practice
The ability to apply comprehensive knowledge of client specific policies to deliver advice to the corporate client and mobile employee population
An understanding of relocation issues and the services provided for under client policy
An ability to provide clear and concise written and verbal global mobility technical advice
Understanding of trends in global mobility and of assignment policies, with the ability to provide insight to clients
Awareness of EY services and understanding of how these could be beneficial to their clients
An understanding of the importance of quality and Risk Management within EY
Ability to work across various industries, cultures and time zones

Employment Type: Full Time, Permanent

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