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7 American Express Customer Service Associate Jobs
Customer Service Associate
1-6 years
₹ 3.7 - 6.1L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Customer Service Associate
American Express
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To Solve for Amex Card Members queries efficiently and provide the world s best customer experience every day
- Ability to Take Quick Decisions and Respond to Customer Inquiries
- Deliver extraordinary customer care by responding to questions concerning
- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills
- To Ensure Best Possible Solutions and FCR to Card Members
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Minimum 10+2 in any workstream
- Minimum 1 Year experience in International Voice Process
- Excellent communication skills
- Preferably Graduate in any stream
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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(based on 219 American Express interviews) What Customer Service Associate at American Express are saying
Rating based on 15 Customer Service Associate
reviews
Anonymous · Operations
in Gurgaon / Gurugram
Nothing… the worst Company ever.
Neha Banerjee… the worst Manager… she thinks she can dominate Male employees to satisfy her Ego. She should be sent to Mental Asylum. Even the Director of this Travel process is a lady and pathetic as well. Never join Amex Gurgaon Cyber Hub. Thank God I left after serving Notice period. It was simply a Traumatic and lethargic experie..Read More
Read 15 reviewsCustomer Service Associate salary at American Express
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