Customer Service Associate

At SBS we cater to Small Business Card Members who use American Express for several exclusive benefits and services. We not only service, we also indulge in value generation to maximize spending. We deliver extraordinary customer service as we help our customers build, grow and succeed in their business.

Provide Superior Customer Experience to Card Members who use American Express products for several exclusive benefits and services in Small, Medium and Large enterprises.

We not only service, we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.

Resolve all customer queries and follow established procedures as appropriate.

Provide alternatives and apply Superior Service No with call handling skills to ensure best possible solutions and FCR to Card Members.

Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.

Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.

Excellent Verbal Communication.

Hybrid environment

Minimum Qualifications:

Graduates required.

Minimum 1 year of experience in International contact center/Customer Service(Voice) domain.

Strong interpersonal, verbal & written communication and listening skills.

Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address them

Demonstrated Dependability/Self Motivating Skills. Change Management Ability.

Demonstrated Ability to Work effectively within a Team Environment as well as independently.

Ability to work in a 24/7 rotational environment.

Ability to work in a Hybrid environment.

Compliance Language:- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Interested applicants can forward their resume at vaibhaw.kumardwivedi@aexp.com.

Regards,

Vaibhaw Kumar Dwivedi | Recruitment Specialist

Gurgaon 122004, Haryana, India

M: 6206112178 | E-mail:- vaibhaw.kumardwivedi@aexp.com