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Customer Care Professional
Resy
posted 2d ago
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Key skills for the job
Job Description
- To Solve for Amex Card Members queries efficiently and provide the world s best customer experience every day
- Ability to Take Quick Decisions and Respond to Customer Inquiries
- Deliver extraordinary customer care by responding to questions concerning disputes
- Provide Superior Customer Experience on Calls to American Express Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and effectively handle service no scenarios
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Minimum Qualifications
- Minimum 10+2 in any stream
- Minimum 1 year voice experience in international contact centers
Preferred Qualifications
- Graduates preferred
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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