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20 Air India Jobs
Manager - CC Training Business Support
Air India
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Job Purpose
- Provide support and assistance in the successful execution of cabin crew training programs
- Ensure that cabin crew members receive the necessary training and support to deliver exceptional service, maintain safety standards, and uphold the airlines reputation for excellence
- Key Accountabilities
Training Operations
- Assist in implementing training programs for cabin crew members that align with the airlines brand and customer service standards
- Prepare training schedules, booking training venues, and ensuring all required training materials are available and up-to-date
- Support in evaluating the effectiveness of training programs and make recommendations for improvements
- Handle logistical aspects of training sessions, such as setting up training rooms, all specialized classrooms , arranging necessary equipment and materials, and ensuring a conducive learning environment for trainees
- Keep up to date with industry trends and regulatory requirements related to cabin crew training
- Assist in monitoring post-flight feedback, assessing cabin services training courses and amending and proposing new training courses where required, as part of the company s continuous service improvement strategy
- Maintain accurate and organized training records for cabin crew members
- Facilitate communication between the Training Specialist and cabin crew members regarding training schedules, updates, and any changes to training programs
- Ensure that all training activities adhere to aviation regulations, safety protocols, and company policies
- Ensure training activities meet the organization s financial objectives and hence selecting efficient and cost-effective training activities.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
- Skills Required for the role
Organizational skills
Teamwork
Strong Interpersonal skills
Time management
Attention to detail
- Key Performance Indicators
Training Completion Rate
Training Program Efficiency
Training Material Accuracy
Customer satisfaction
Time and Resource Utilization
- Key Interfaces
Internal Interfaces
Training Specialist
- Collaborate closely with the Training Specialist to support the design, implementation, and evaluation of training programs
Cabin Crew Members
- Interact directly with cabin crew members during training sessions and ongoing development activities
- Educational and Experience Requirements
Minimum Education requirements
- Bachelor s degree from an esteemed university
- Credentials from esteemed Cabin Crew institute
Experience
Minimum
Desired
- 5+ years relevant experience in Cabin crew Training;
- 10+ years of experience in Cabin Crew training admin. In-depth knowledge of aviation regulations, safety protocols, and customer service principles
Employment Type: Full Time, Permanent
Read full job descriptionAir India Interview Questions & Tips
Prepare for Air India roles with real interview advice
Top Air India Business Support Interview Questions
Q1. What is the most important thing is airhostess girl
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Q2. Are cabin crew makes their passenger more welcoming and how to make them feels like more comfortable?
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Q3. Assam is most important temple name is what
asked in
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What people at Air India are saying
What Air India employees are saying about work life
based on 1.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Air India Benefits
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