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Air India

Compare

3.8

based on 1.3k Reviews

20 Air India Jobs

Manager - CC Training Business Support

ARi India

3.8

based on 1.3k Reviews

12-20 years

Gurgaon / Gurugram

1 vacancy

Manager - CC Training Business Support

Air India

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Aviation Training CCTV Monitoring Time Management Interpersonal Skills

+ 2 more

Job Description

Job Purpose

Provide support and assistance in the successful execution of cabin crew training programs

Ensure that cabin crew members receive the necessary training and support to deliver exceptional service, maintain safety standards, and uphold the airlines reputation for excellence

Key Accountabilities

Training Operations

Assist in implementing training programs for cabin crew members that align with the airlines brand and customer service standards

Prepare training schedules, booking training venues, and ensuring all required training materials are available and up-to-date

Support in evaluating the effectiveness of training programs and make recommendations for improvements

Handle logistical aspects of training sessions, such as setting up training rooms, all specialized classrooms , arranging necessary equipment and materials, and ensuring a conducive learning environment for trainees

Keep up to date with industry trends and regulatory requirements related to cabin crew training

Assist in monitoring post-flight feedback, assessing cabin services training courses and amending and proposing new training courses where required, as part of the company s continuous service improvement strategy

Maintain accurate and organized training records for cabin crew members

Facilitate communication between the Training Specialist and cabin crew members regarding training schedules, updates, and any changes to training programs

Ensure that all training activities adhere to aviation regulations, safety protocols, and company policies

Ensure training activities meet the organization s financial objectives and hence selecting efficient and cost-effective training activities.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.