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27 Air India Jobs
Content Development (Finesse, Leadership Deportment) Lead
8-13 years
Gurgaon / Gurugram
1 vacancy
Content Development (Finesse, Leadership Deportment) Lead
Air India
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Name: Content Development (Finesse, Leadership Deportment) Lead
- Organization Context
Position Title:
Content Development (Finesse, Leadership Deportment) Lead
Job Code
TBD
Grade:
Function:
Operations (Cabin Crew Ops)
Location:
Reports to:
Curriculum Design & Projects lead
Role Level:
- Job Purpose
- Develop and implement content strategies to enhance finesse and leadership deportment among cabin crew members, contributing to a distinguished and professional service culture.
- Drive the creation of engaging and impactful training materials that focus on finesse, leadership skills, and overall deportment, aligning with company s standards and industry best practices.
- Key Accountabilities
- Lead the development of content for finesse and leadership deportment training programs for cabin crew members.
- Lead the creation of training programs specifically focused on finesse, encompassing aspects such as interpersonal skills, communication finesse, and refined customer interactions.
- Collaborate with subject matter experts and stakeholders to identify key content areas and learning objectives.
- Create engaging and interactive training materials, including presentations, videos, and written guides.
- Ensure content reflects the latest industry standards, regulatory requirements, and airline s service expectations.
- Develop captivating and interactive content, including presentations, videos, and written guides, to convey finesse principles effectively to cabin crew members.
- Regularly review and update finesse training materials to incorporate feedback, industry trends, and changes in policies or regulations.
- Coordinate with instructional designers to ensure effective and pedagogically sound content delivery.
- Facilitate workshops and training sessions to deliver finesse content, providing hands-on guidance and practical insights to cabin crew members.
- Collaborate with the Training team to integrate finesse and leadership content into broader training programs.
- Analyze training effectiveness through assessments and feedback mechanisms.
- Provide support and guidance to cabin crew members on finesse and leadership development.
- Monitor and evaluate the application of learned finesse and leadership skills in practical scenarios.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
- Skills Required for the role
Expert Content Creator
Efficient Project Manager
Dynamic Communicator.
Innovative Problem Solver
Finesse & Leadership Expertise.
Collaborative Stakeholder Liaison
- Key Interfaces
Internal Interfaces
Service Training
- Collaborate with the training manager to align finesse and leadership content with overall training objectives and departmental goals.
- Coordinate with the team to ensure seamless integration of finesse and leadership content into existing training programs.
Human Resources Department
- Work closely with HR to integrate finesse and leadership development into broader employee development initiatives.
Cabin Crew Operations Department
- Collaborate with the operations department to understand real-world challenges and align content development with the practical needs of cabin crew members.
External Interfaces
External Institutions and Consultants
- Collaborate with external training institutions or consultants to leverage their expertise and stay updated on the latest developments in finesse and leadership training.
Professional Development Organizations
- Connect with organizations dedicated to professional development to gather insights, share best practices, and stay informed about advancements in finesse and leadership training.
- Educational and Experience Requirements
Minimum Education requirements
- Bachelor s degree in education, Instructional Design, or a related field.
- Master s degree is an added advantage
Experience
Minimum
Desired
- 5 years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.
- Familiarity with e-learning platforms and technology in training delivery.
- 8+ years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.
- Familiarity with e-learning platforms and technology in training delivery.
- Previous experience in aviation or service-oriented industries.
Employment Type: Full Time, Permanent
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What Air India employees are saying about work life
based on 1.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Air India Benefits
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Content Development (Finesse, Leadership Deportment) Lead
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