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Assistant Manager - HR & Training

7-12 years

Panaji

1 vacancy

Assistant Manager - HR & Training

Marriott International

posted 28d ago

Job Role Insights

Flexible timing

Job Description

Assists with identifying and addressing employee and organizational development needs.

  • The position is assist in ensuring effective training is in place to enable the achievement of desired business results.
  • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
  • Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs.
  • Measures the effectiveness of training to ensure a return on investment.
  • CANDIDATE PROFILE

    Education and Experience

    2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer. OR

    4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

  • CORE WORK ACTIVITIES

    Assisting with Administering Employee Training Programs

    Promotes and informs employees about all training programs.

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Assisting with Evaluating Training Programs Effectiveness

    Monitors enrollment and attendance at training classes.

  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.
  • Assisting with Developing Training Program Plans and Budgets

    Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

  • Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Assists with establishing guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Assisting with Managing Training Budgets

    Assists with the development of the Training budget as required.

  • Assists with managing budget in alignment with Human Resources and property financial goals.
  • Assists with managing department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.


  • Employment Type: Full Time, Permanent

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    Top Marriott International Assistant Manager- HR Interview Questions

    Q1. What are the types of pasta.name different types of milk
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    What people at Marriott International are saying

    4.5
     Rating based on 5 Assistant Manager- HR reviews

    Likes

    Working culture

    • Salary - Excellent
    • +6 more
    Dislikes

    Work life balance can be looked into

    Read 5 Assistant Manager- HR reviews

    Assistant Manager- HR salary at Marriott International

    reported by 51 employees with 2-9 years exp.
    ₹4 L/yr - ₹8.4 L/yr
    23% less than the average Assistant Manager- HR Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.3k employees
    66%
    54%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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