Associate - Cargo Sales Coordinator

 A.    Job Purpose

     To provide comprehensive support and coordination for international cargo sales activities, ensuring smooth operations and effective execution of sales strategies.
    To enhance the efficiency and effectiveness of the International PoS Cargo Sales team by managing communications, preparing sales documents, and facilitating customer interactions.
 

 B.    Key Accountabilities

 Sales Support and Coordination
    Assist the Head of International PoS Cargo Sales by generating leads, prospecting potential customers, preparing sales presentations, and closing sales.
Customer Interaction and Relationship Management
    Respond to international customer inquiries promptly, address needs and concerns, and maintain high standards of customer service.
Document and Process Management
    Coordinate with internal teams to ensure timely and accurate preparation of shipping documents and related paperwork necessary for international transactions.
Market Analysis and Strategy Support
    Conduct market research and stay updated on global market trends, competitor activities, and industry developments to assist in developing strategic sales initiatives.
Event Participation and Representation
    Participate in international industry events, trade shows, and customer meetings to represent Air India and promote its cargo services.
 
C.    Skills/Qualities Required

 Strong Negotiation and Sales Skills    Technological Proficiency
Analytical and Research Abilities    Strong Communication and Interpersonal Skills
Client Relationship Management    Organizational and Coordination Skills

 D.    Key Interfaces

 Internal Interfaces
Head - International PoS Cargo Sales         Strategic Alignment: Report directly to and regularly update on sales activities, challenges, and achievements to ensure alignment with strategic goals.
    Operational Coordination: Collaborate closely on implementing sales strategies, sharing market insights, and optimizing sales processes.
Cargo Operations         Operational Support for Sales: Ensure that cargo operations are aligned with sales commitments and customer expectations, facilitating smooth execution of sales agreements.
    Feedback and Adjustments: Receive feedback on operational challenges impacting sales and coordinate adjustments to enhance service delivery.
Marketing and Product Development         Campaign Coordination: Work together to develop and implement marketing strategies that promote international cargo services to new and existing markets.
    Product Input and Development: Provide input from sales perspectives to help tailor cargo products and services to meet market demands and customer needs.
External Interfaces
International Clients and Partners         Client Relationship Management: Maintain and develop relationships with key international clients, ensuring high levels of satisfaction and long-term loyalty.
    Negotiations and Contracts: Engage in negotiations and contract discussions with clients and partners to secure profitable and sustainable agreements.
Industry Stakeholders         Industry Representation: Represent Air India at international cargo forums, conferences, and trade shows, enhancing the airlines network and industry presence.
    Regulatory Compliance: Ensure adherence to international trade regulations and standards by staying updated on changes and collaborating with industry experts.

 E.    Educational and Experience Requirements

 Minimum Education requirements         Bachelor s degree in Business Administration, Marketing, Sales or a related field. A Master s degree in a related field is preferred.
Experience    Minimum    Desired
         5-7 years of sales experience, with at least 3 years in sales coordination, preferably within the aviation or cargo industry.         10+ years experience in the aviation industry with at least 5+ years in airport and/or cargo operations, particularly in an international context.