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37 Air India Jobs

EUC Engineer

1-5 years

Gurgaon / Gurugram, Delhi/Ncr

2 vacancies

EUC Engineer

Air India

posted 30d ago

Job Description


Role Name: EUC Support Engineer
Organization Context
Position Title:EUC Support Engineer Job Code Grade:Executive | Department:Digital & TechnologyLocation:Pan IndiaReports to:Sr. EUC Support EngineerRole Level:

  1. Job Purpose
  • Maintain/install end user software and hardware
  • Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/peripheral devices
  • L-1 support to end user for MS Windows OS, MS Office
  • L-1 support for Local and web-based applications.
  • L1 Support for Routers and switches.
  • Support to end-user for AV equipment /VC equipment
  • MS Teams, Email, Workplace support
  1. Key Accountabilities

Strategic Activities:
Contribute towards improving end-user performance and experience by making infrastructure Technological Tools availability

  1. Skills/Qualities Required

Functional:Experience on any ITSM Tool with ITIL concepts
• AV Support using MS Teams
• Network Concepts including Routing, Switching and Wifi
• Working Knowledge of Teams, Outlook and OneDrive
• Azure AD, Intune skills an added advantage
• PC/Laptop & Printer Hardware Concepts
• Windows OS with experience of Remote EUC Support & Maintenance
• Proficiency in Communication (Written/Oral skills)
Others: Communication skills verbal and written Team player cooperative and dependable Respectful; builds trust ; good interpersonal skills Time Management – completing tasks within timelines Takes initiative, offers insights on optimization

  1. Key Performance Indicators
  • Timely resolution of problem
  • Accuracy/Time management in resolution
  • Timely generation of reports
  • Timely escalation of Non resolved issues

E. Educational and Experience Requirements
EducationB.Tech (Computer Science/IT/Electronics) or MCA
Experience 0-3 years



Reviewed By Date SignatureApproved By Date Signature


Employment Type: Full Time, Permanent

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95%
Flexible timing
Rotational Shift
No travel
Day Shift
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Air India Benefits

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Air India New Delhi Office Locations

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New Delhi Office
Terminal-2, GST Building, IGI Airport, New Delhi, Delhi 110037, India New Delhi
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New Delhi Office
Sri Aurobindo Marg, Safdarjung Airport Area, Satya Sadan, New Delhi, Delhi 110003, India New Delhi
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