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Consilio

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3.7

based on 152 Reviews

Video summary

41 Consilio Jobs

EUC Engineer

Consilio

3.7

based on 152 Reviews

4-7 years

Bangalore / Bengaluru

1 vacancy

EUC Engineer

Consilio

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Hospital Administration MS Office Windows System Administration Software Asset Management Active Directory

+ 3 more

Job Description

Job Summary:

As an EUC Engineer, you ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing

Responsibilities

Essential Responsibilities:

Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.
Software Administration: Active Directory Users and Computers and Security Groups, VDI platforms such as Windows 365 and Horizon
Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area
Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.
Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs

Additional Responsibilities/Details:

Ability to work independently and in a team environment; perform follow through on tasks

Ability to maintain software and hardware inventory
Ability to multi-task and prioritize/re-prioritize work
Ability to keep abreast of the latest developments in hardware and software technologies
Strong sense of self-motivation, analytical skills, organization and attention to detail
Excellent troubleshooting, problem-solving, and customer service skills
Ability to interact with clients in a professional manner over the phone, in person, and in writing.
Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users
Microsoft Office proficiency
Coordinating and maintaining comprehensive physical asset management of technology equipment
Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure

Supporting a remote user base in a multi-location, global environment
Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees
Ensuring internal groups are fully coordinated through hardware and software deployment life cycles
Providing technical/personal mentorship and guidance to team members on a regular basis
Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project

Qualifications

Minimum Education Requirements:

Bachelor s degree required or equivalent experience

Minimum Experience Requirements:

3+ years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:

Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS

Experience with workstation management system and desktop imaging
Knowledge of Office 365 and Exchange
MCSE certification or equivalent work experience preferred
ITIL V3 certification preferred
Experience with MDM solutions preferred

Experience in a VDI setting preferred

Consilio s True North Values

Excellence
We strive to make every client our advocate
Passion
We DO because we CARE
Collaboration
We win together through teamwork and communication
Agility
We flex, adapt and embrace change
People
We value, respect and invest in our teammates
Vision
We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Employment Type: Full Time, Permanent

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