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Consilio

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3.7

based on 153 Reviews

Video summary

37 Consilio Jobs

Director, Data Operations

Consilio

3.7

based on 153 Reviews

14-19 years

Gurgaon / Gurugram, Bangalore / Bengaluru

1 vacancy

Director, Data Operations

Consilio

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Business Analytics Project Management Analytical Chemistry Team Leading PMP Data Processing

+ 3 more

Job Description

The Data Operations Director will be responsible for building, managing and developing the Data Operations team. This role will continue to help Develop Data Operations as a center of excellence within Consilio global delivery paradigms and develop and maintain best practices for a global, high performing team.

Responsibilities

Build world-class delivery teams: Attract, retain, and grow the team by hiring the best people in the most relevant roles
Empower Operations managers to lead and manage delivery activity on the floor
Build rapport with counterparts and executive leadership, understand client & project needs, and maintain high levels of (internal) client satisfaction.
Serve as the primary point of contact for project management leadership and key clients. Strategically consult with clients on key decisions around data processing & hosting costs and risks
Execute Pilot projects, play hands-on role in new client acquisition
Develop new data based services streams and plug revenue leakages
Foster long-term partnership with PM, IT, Review and Revenue Directors
Lead recruitment efforts to attract top consulting talent and maintain a balanced team structure.
Deliver and support multi-product and multi-client critical 24x7 software operations services
Develop India Operations as a center of excellence within Consilio global delivery paradigms
Lead team planning and budgeting exercises
Develop Data Ops success stories and narratives at global Consilio forum
Play a pivotal role in team performance management
Develop best practices and drive an effective work-ethos among geographically dispersed teams across Asia-Pacific
Cultivate a strong belief in the success of data operations team and be willing to provide constructive feedback and take corrective action when required
Inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal
Mentor data operations managers. Develop succession planning pipeline for data Operations leadership
Develop, monitor, and improve upon Operations management metrics
Connect with internal counterparts in client services division on work breakdown structure, information sharing and quality management
Contribute to ongoing evolution of data processing and hosting services within the organization and beyond
Collaborate with IT and product management to roll out operations workflow on new product launches and major enhancements
Liaise with Strategic client services group on designing custom workflows for top clients
Participate in regular policy and procedure review meetings with client services leadership

Qualifications

Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
Post-graduation in Operations Management would be preferred
18+ years of related E-Discovery experience
Exceptional verbal and written communication skills to effectively convey complex information to clients, stakeholders, and executive leadership.
Ability to create and deliver engaging presentations and proposals
Industry Certifications like PMP/Prince2, Six Sigma Black Belt, Lean Principal, ITIL Intermediate & above etc.
Experience in managing large (80+ resources) delivery teams in a fast-paced software services 24x7 environment
Competent with business analytics
Ownership Mindset Own processes, manage delivery escalations and empathize with client requirements
Continuous Improvement Mindset Relentless focus on quality and process reviews along with a positive outlook in face of challenges
An ability to be hands-on and to manage multiple client priorities simultaneously
Strong analytical and problem-solving skills
Proven track record of managing senior management delivery expectations