Lead, Workforce Planning & Forecasting

• Assist in the development and maintenance of global location strategy and capacity management models to ensure optimal performance during peak and off-peak periods
• Create scenarios that contemplate a variety of business, client and operational factors to ensure that planning remains efficient and effective; Provide data-driven insights to support the planning of maintenance schedules, staff allocation, and resource utilization
• Collect, clean, and validate operational data from various sources, including finance, operations, recruitment, and management; use a combination of new and existing data platforms to view and analyze data
• In partnership with the business, prepare operational forecasts and scenario analysis to support decision-making
• Conduct data analysis to identify trends, inefficiencies, and areas for improvement in the staffing and promotion of key job families
• Produce regular and ad-hoc reports, visualizations, and dashboards to communicate key insights to stakeholders
• In partnership with the operations business, continuously monitor system performance data to identify potential capacity constraints and recommend corrective actions
• Work closely with the operations team to ensure that data analysis aligns with on-the-ground realities
• Support initiatives to improve data quality, collection processes, and analytical tools.
• Participate in cross-functional projects aimed at enhancing the performance and capacity of key operating functions within Consilio s delivery business

• Bachelor s degree in a relevant field such as Operations Research, Data Science, Industrial Engineering, Mathematics, or a related discipline; Master s degree and/or relevant certifications useful but not required
• 5-7 years previous experience in data analysis, capacity planning, logistics, or operations management; experience with both manual and technology-enabled capacity planning systems
• Direct or indirect leadership of analysts, interns, or team members desired but not required
• Proven experience building and managing simple capacity planning models, basic forecasts, and working with multiple internal data sources to inform, test, and refine models against real-world data.
• Previous experience both managing and maintaining capacity planning activities, including ongoing governance, helpful but not required
• Hands-on expert proficiency with data analysis tools and software such as Excel, SQL, or Python
• Experience with data visualisation tools (e.g., Power BI, Tableau, OrgVue)
• Deep understanding of capacity planning methodologies and principles, ideally for multiple industries and workforce types

Capabilities and Characteristics

• Confidentiality and respect for security and integrity of data
• Strong problem-solving skills with the ability to analyze complex data sets and translate findings into actionable insights
• Attention to detail and a commitment to data accuracy
• Ability to communicate technical information effectively to both technical and non-technical stakeholders
• Strong written and verbal communication skills
• Proactive, with a willingness to learn and take on new challenges
• Ability to work collaboratively in a team environment
• Strong organizational skills and ability to manage multiple tasks simultaneously