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Workforce Capacity Planner
Stripe
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
- Develop and maintain capacity planning models to forecast resource requirements
- Evaluate potential risks and opportunities of inputs into our model, to inform planning decisions
- Monitor performance against planned capacity levels and adjusting plans as needed, while holding stakeholders accountable to accuracy of inputs into the plan
- Collaborate with the vendor delivery team and stakeholders, to gather information and align planning efforts with Stripe business goals
- Communicate planning results and recommendations to senior leadership and stakeholders
- Serve as a strategic partner in our intake process, providing subject-matter expertise support for any requests affecting resourcing
- Analyze data on production or service delivery to determine utilization rates and identify areas for improvement
- 7+ years in operations/workforce management for internal and outsourced workforce
- SQL is mandatory, Tableau or comparable tools knowledge to perform data analysis independently
- 5+ years experience in capacity planning for medium to large organizations
- Excellent communication skills
- Financial/Budgeting Background
- WFM Tools knowledge
- Outsourcing knowledge
Employment Type: Full Time, Permanent
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