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Netsyscon Consulting
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Concierge For HNI Support
Netsyscon Consulting
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist customers with their travel inquiries and provide personalized recommendations.
- Handle booking and reservation requests for flights, hotels, and other travel-related services.
- Ensure high customer satisfaction by resolving any issues or complaints in a timely manner.
- Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations. C
- Collaborate with other departments to ensure smooth and efficient customer service operations.
- Maintain a high level of product knowledge to effectively address customer queries and promote our services.
- Stay updated on industry trends and new travel destinations to better assist customers in their travel planning.
- Meet individual and team targets for SLA and customer satisfaction (NPS).
- Handle customers personal data and payment information with confidentiality and accuracy.
- Assist in handling emergencies and provide necessary support to customers during travel disruptions.
- Handle Concierge services by providing seamless experience to the high-net-worth customers.
- A bachelor s degree in administration or a related field.
- 1 to 10 Years of experience in any one of the below
- Travel Consultant B2C
- Ticketing & Reservations B2C
- Hotel Concierge Executives
- B2C Lifestyle/ Concierge specialists from other companies
- Hotel Reservations
- Luxury Retail Executives (Louis Vuitton, Versace, Hermes, etc)
- Airlines / Aviation
- Excellent verbal and written communication skills in English and regional language.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Good knowledge of travel booking systems and online travel platforms.
- Proficiency in using MS Office suite and other relevant software.
- Attention to detail and ability to multitask effectively.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work independently as well as in a team.
- Flexibility to work in rotating shifts, including weekends and holidays.
- What is your Current CTC, Expected CTC & Notice Period *
Employment Type: Full Time, Permanent
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What Netsyscon Consulting employees are saying about work life
Netsyscon Consulting Benefits
Soft Skill Training 
Work From Home 
International Relocation 
Job Training 
Free Transport 
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