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94 IGT Solutions Jobs

Customer Support Representative

1-4 years

₹ 1.5 - 3.5L/yr

Gurgaon / Gurugram

20 vacancies

Customer Support Representative

IGT Solutions

posted 3d ago

Job Description

**IGT is hiring for TOP hotel process **



We are looking for a dedicated/ professional and detailed oriented Customer Care Representative for Hotel Process. This role involves providing customer service support on calls for Hotel process.


We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.


What you would be doing?

  • Customer Assistance: Handle inbound customer calls and timely information about hotel bookings, hotel reservations, car rentals, and travel packages.
  • Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.
  • Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.
  • Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.
  • Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence process policies and procedures.
  • Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.
  • Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.
  • Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.
  • Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.

What are we looking for?

  • Bachelor's degree/ Under grad with minimum 6 months of international experience
  • Good Spoken English
  • Computer Skills ability/experience using computer applications
  • Good Typing Speed

What you will be signing up for?

  • Promising career progression
  • Best in industry compensation
  • Transport facility
  • Comprehensive training and development throughout your tenure
  • World class work culture, you would not want to miss!

Contact Person - Jaisika - 9910907870


Address - Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016



Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Representative roles with real interview advice

Top IGT Solutions Customer Support Representative Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

Customer Support Representative salary at IGT Solutions

reported by 4 employees with 2-3 years exp.
₹1.3 L/yr - ₹2 L/yr
46% less than the average Customer Support Representative Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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