Add office photos
All Filters
623 Accor Hospitality Jobs
Reservations Executive
Accor Hospitality
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Guest Communication:
- Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
- Reservation Management:
- Utilize the hotels reservation system to input and update guest information, room preferences, and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
- Sales and Upselling:
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
- Administrative Tasks:
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
- Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications
- Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Reservations Executive roles with real interview advice
People are getting interviews at Accor Hospitality through
People are getting interviews through
(based on 7 Accor Hospitality interviews)
Job Portal
Campus Placement
Walkin
58%
14%
14%
14% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Accor Hospitality are saying
Reservations Executive salary at Accor Hospitality
reported by
4
employees
₹2
L/yr - ₹4
L/yr
20%
less
than the average Reservations Executive Salary in India
View more details
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
Compare Accor Hospitality with
Marriott International
Compare
Hilton
Compare
Ihg Group
Compare
Wyndham Hotel Group
Compare
Hyatt Regency
Compare
Radisson Hotels
Compare
Oberoi Group of Hotels
Compare
Taj Hotels Resorts and Palaces
Compare
Lemon Tree Hotels
Compare
ITC Hotels
Compare
Oyo Rooms
Compare
Jubilant Foods Works
Compare
Mahindra Holidays & Resorts
Compare
café Coffee day
Compare
Devyani International
Compare
Burger King
Compare
JW Marriott
Compare
Barbeque Nation
Compare
Pizza Hut
Compare
THE LEELA PALACES HOTELS & RESORTS
Compare
Similar Jobs for you
Share an Interview