Reservations Executive Interview Questions and Answers

Updated 27 Feb 2025

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Q1. What is the process for creating reservations?

Ans.

The process for creating reservations involves receiving inquiries, checking availability, confirming details, and recording the reservation.

Receive inquiries from customers via phone, email, or online platforms
Check availability of rooms or services for the requested dates
Confirm details such as guest information, payment method, and special requests
Record the reservation in the system and provide a confirmation to the customer
Follow up with any additional information or cha...read more

Q2. What items are required to create a reservation?

Ans.

Items required to create a reservation include customer information, date/time of reservation, type of reservation, and payment details.

Customer's full name and contact information
Date and time of reservation
Type of reservation (e.g. room, table, ticket)
Payment details (e.g. credit card information)

Q3. What is more important adr or revpar and why

Ans.

Both ADR and RevPAR are important, but ADR is more crucial as it directly impacts revenue generation.

ADR (Average Daily Rate) is the average price at which rooms are sold, directly impacting revenue.
RevPAR (Revenue per Available Room) is calculated by multiplying ADR with occupancy rate.
While RevPAR considers both ADR and occupancy, ADR focuses solely on the room rate.
ADR is crucial for maximizing revenue, as even with high occupancy, low ADR can result in lower overall reven...read more

Q4. How to calculate adr and revpar ?

Ans.

ADR (Average Daily Rate) is calculated by dividing the total room revenue by the number of rooms sold. RevPAR (Revenue Per Available Room) is calculated by dividing the total room revenue by the total number of available rooms.

To calculate ADR, divide the total room revenue by the number of rooms sold.
To calculate RevPAR, divide the total room revenue by the total number of available rooms.
Both ADR and RevPAR are important metrics in the hospitality industry to measure hotel ...read more

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Q5. what do you know about escalations & how to resolve it. what your KRA in your previous company.

Ans.

Escalations are customer complaints or issues that have not been resolved at the initial level and require further attention to reach a satisfactory resolution.

Escalations can occur when a customer is dissatisfied with the initial response or resolution provided by a customer service representative.
Resolving escalations often involves investigating the root cause of the issue, communicating effectively with the customer, and finding a suitable solution.
In my previous company,...read more

Q6. What is Adr what is revpar ?

Ans.

ADR stands for Average Daily Rate, which is the average revenue generated per available room in a hotel. RevPAR stands for Revenue per Available Room, which is the total revenue generated divided by the total number of available rooms.

ADR is calculated by dividing the total room revenue by the total number of rooms sold.
RevPAR is calculated by dividing the total room revenue by the total number of available rooms.
ADR helps hotels determine the average price at which they are ...read more

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Q7. What is ARR & ADR

Ans.

ARR stands for Average Room Rate and ADR stands for Average Daily Rate. Both are important metrics in the hospitality industry.

ARR is the average rate charged for each room in a hotel over a specific period of time.
ADR is the average rate charged for each room per day.
ARR and ADR are used to measure the financial performance of a hotel.
ARR and ADR can be calculated by dividing the total room revenue by the number of rooms sold or occupied.
For example, if a hotel has 100 rooms...read more