Rooms Division Manager

Company Description

 Grand Mercure Vadodara Surya Palace , a premier hotel boasting  146  luxurious rooms and a prime location at the heart of city.  Grand Mercure Vadodara Surya Palace  is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The  Grand Mercure Vadodara Surya Palace  hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit :Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

About The Role :

We are seeking a highly organized and customer-focused Rooms Division Manager to join our team in Vadodara, India. As a key member of our management team, you will oversee all aspects of the rooms division, ensuring exceptional service standards and operational efficiency.

Develop and implement strategies to maintain and improve overall service standards

Create and foster a performance-driven culture that meets the business objectives of key stakeholders

Oversee quality control of product and service delivery within the rooms division

Analyze department performance metrics and implement improvements as needed

Collaborate with other department heads to ensure seamless guest experiences

Manage budgets, forecasts, and financial performance of the rooms division

Train, mentor, and develop staff to maintain high standards of guest service

Handle guest complaints and resolve issues promptly and professionally

Ensure compliance with all safety and security procedures

Qualifications

Bachelor's degree in Hospitality Management or related field

Minimum 1 year in the same role or minimum of 3 years' experience as a Front Office Manager in international premium and luxury brand hotels

Proven track record of strong people leadership skills and ability to manage a multi-skilled team

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

In-depth knowledge of hospitality industry standards and best practices

Ability to work flexible hours, including evenings, weekends, and holidays

Demonstrated commitment to delivering exceptional customer service

Fluency in English; knowledge of additional languages is a plus