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Front Office Executive
Accor Hospitality
posted 1hr ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.
Key Responsibilities:
- Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
- Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
- Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
- Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
- Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Qualifications
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
- Flexibility to work various shifts, including weekends and holidays.
Employment Type: Full Time, Permanent
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What people at Accor Hospitality are saying
Front Office Executive salary at Accor Hospitality
reported by
4
employees
with 1-5
years exp.
₹2.5
L/yr - ₹4
L/yr
22%
more
than the average Front Office Executive Salary in India
View more details
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
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Assistant Manager Guest Services ( F&B Service & Front Office)
3-5 Yrs
Mumbai
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