GSA FRONT OFFICE (CAMPUS PLACEMENT)

Company Description

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About The Role :

We are seeking a dedicated and customer-oriented Guest Service Agent (GSA) to join our Front Office team in Mumbai, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service.

Welcome and greet guests, providing a warm and professional first impression

Efficiently manage check-in and check-out processes, ensuring a smooth experience for all guests

Handle reservations, room assignments, and special requests with attention to detail

Respond promptly and courteously to guest inquiries, concerns, and complaints

Coordinate with other departments to fulfill guest needs and resolve issues

Maintain accurate guest records and handle financial transactions with precision

Ensure the front desk area is clean, organized, and presentable at all times

Assist in maintaining safety and security protocols for guests and hotel property

Promote hotel services and amenities to enhance guest experience and drive revenue

Collaborate with team members to create a positive and supportive work environment

Adapt to changing situations and handle multiple tasks simultaneously

Stay updated on hotel policies, local attractions, and events to provide informed assistance to guests

Qualifications

Degree in Hotel Management or related field

Previous experience in a customer service role, preferably in the hospitality industry

Excellent communication skills with fluency in English; knowledge of additional languages is a plus

Strong interpersonal and team-working abilities

Exceptional problem-solving skills and ability to think on your feet

Proficiency in hotel management software, particularly Opera (preferred)

Basic computer skills and familiarity with standard office software

Ability to work flexible hours, including nights, weekends, and holidays

Detail-oriented with a keen eye for accuracy

Professional appearance and positive attitude

Ability to stand for extended periods and assist with luggage when necessary

Demonstrated commitment to delivering high-quality customer service