GSA- Front Office

Company Description

 Join  us at Accor,  where  life pulses  with  passion! ?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

 Hospitality    is  a  work  of  heart  , ?
 Join  us and  become  a  Heartist  ®. 

About The Role :

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mysuru, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel

Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests

Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations

Maintain accurate guest records and room status information using our hotel management software

Collaborate closely with other departments, such as Housekeeping and Maintenance, to address guest needs and resolve issues

Process payments and manage cash transactions accurately

Assist with reservations, including booking rooms and answering questions about hotel amenities and services

Maintain the cleanliness and organization of the front desk area

Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests

Ensure compliance with hotel policies, procedures, and safety regulations

Participate in team meetings and training sessions to continuously improve service quality

Qualifications

Hotel Management degree or equivalent qualification in hospitality

Previous experience in customer service, preferably in a hotel or resort setting

Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds

Strong problem-solving abilities and a proactive approach to addressing guest concerns

Meticulous attention to detail and exceptional organizational skills

Ability to multitask efficiently in a fast-paced environment

Proficiency in hotel management software and basic computer skills

Fluency in English; knowledge of additional languages is a plus

Flexibility to work in shifts, including evenings, weekends, and holidays

Team-oriented mindset with a willingness to collaborate across departments

Professional appearance and a positive, enthusiastic attitude

Ability to stand for extended periods and assist with luggage when necessary

Additional Information

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Note:Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.